Patient Relations Representative - Patient Care Services - Kettering Health Medical Group - FT/Days
OverviewKettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio.
We are committed to transforming the health care experience with high-quality care for every stage of life.
Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
Campus OverviewKettering Health Medical Group Kettering Health Medical Group, formerly known as Kettering Physician Network, employs more than 700 providers, including physicians and advanced practice providers, throughout the Greater-Dayton and Cincinnati areas.
Offering an extensive range of specialties and expertise, our physician practices provide comprehensive care at more than 200 locations and ten counties.
Our services include heart & vascular, orthopedics, sports medicine, primary care, and urology.
Responsibilities & RequirementsCollege Degree:
Baccalaureate Degree in a Human Services related field:
Education, Social Work, Psychology, Public Relations, Nursing or a related field required.
Minimum Work ExperienceExperience in a hospital patient care related fieldRequired Skills Knowledge of hospital organization, policies, departments and personnel needs Skilled in investigation, research, documentation, listening, reporting, problem solving, interpersonal relations and stress management.
Possess working knowledge of medical and legal terms, court procedures, medical record guidelines and hospital policy and procedure process Computer operations, letter writing, typing and email use (Microsoft Office Applications, Midas and Epic) Commission as an Ohio Notary Public or obtain commission within 6 months of employment Must have critical thinking, excellent listening skills and ability to multi-task and prioritize multiple high priority tasks Ability to mediate and de-escalate conflict and confrontation Knowledge of and adherence to HIPAA privacy laws and requirements ESSENTIAL FUNCTIONS 85-95% of cases closed in 7 days Demonstrates strong verbal and written communication skills Demonstrates the ability to assess situations, identify key issues and plan appropriate course of action Demonstrates ability to facilitate communication between patients, visitors, staff, physicians and administration Demonstrates ability to adhere to Centers for Medicare/Medicaid Services guidelines for grievance resolution Recommended Skills Active Listening Administration Communication Critical Thinking Education Health Care Estimated Salary: $20 to $28 per hour based on qualifications.
We are committed to transforming the health care experience with high-quality care for every stage of life.
Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
Campus OverviewKettering Health Medical Group Kettering Health Medical Group, formerly known as Kettering Physician Network, employs more than 700 providers, including physicians and advanced practice providers, throughout the Greater-Dayton and Cincinnati areas.
Offering an extensive range of specialties and expertise, our physician practices provide comprehensive care at more than 200 locations and ten counties.
Our services include heart & vascular, orthopedics, sports medicine, primary care, and urology.
Responsibilities & RequirementsCollege Degree:
Baccalaureate Degree in a Human Services related field:
Education, Social Work, Psychology, Public Relations, Nursing or a related field required.
Minimum Work ExperienceExperience in a hospital patient care related fieldRequired Skills Knowledge of hospital organization, policies, departments and personnel needs Skilled in investigation, research, documentation, listening, reporting, problem solving, interpersonal relations and stress management.
Possess working knowledge of medical and legal terms, court procedures, medical record guidelines and hospital policy and procedure process Computer operations, letter writing, typing and email use (Microsoft Office Applications, Midas and Epic) Commission as an Ohio Notary Public or obtain commission within 6 months of employment Must have critical thinking, excellent listening skills and ability to multi-task and prioritize multiple high priority tasks Ability to mediate and de-escalate conflict and confrontation Knowledge of and adherence to HIPAA privacy laws and requirements ESSENTIAL FUNCTIONS 85-95% of cases closed in 7 days Demonstrates strong verbal and written communication skills Demonstrates the ability to assess situations, identify key issues and plan appropriate course of action Demonstrates ability to facilitate communication between patients, visitors, staff, physicians and administration Demonstrates ability to adhere to Centers for Medicare/Medicaid Services guidelines for grievance resolution Recommended Skills Active Listening Administration Communication Critical Thinking Education Health Care Estimated Salary: $20 to $28 per hour based on qualifications.
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