Customer Service Billing Technician
3.
2 Kettering, OH Kettering, OH Full-time Full-time $41,204.
80 - $48,380.
80 a year $41,204.
80 - $48,380.
80 a year 14 hours ago 14 hours ago 14 hours ago Position Overview Full performance level in the billing field requiring considerable knowledge of billing procedures in water/sewer areas; under general supervision, prepares billing and back up data and responds to customers' questions; interacts with multiple sources to resolve complex problems connected to billings.
Performs rank 1 and 2 duties 60% of time and must also perform rank 3, 4 and 5duties.
Summary of Job Duties Investigates, identifies and corrects account billing issues utilizing billing software, historical records, discussion with other divisions, customers or governmental entities.
Corrections often include thorough account analysis utilizing multiple billing software screens to identify extent and nature of problem, evaluating and determining the appropriate solution to the problem, processing all appropriate paperwork including work orders preparation, billing system corrections, and composing customer correspondence.
Difficult corrections may be explained to customer either in person or via telephone.
Spreadsheets are prepared to help document and explain complicated corrections.
Prepares customer accounts for water and sewer billing utilizing computer-uploaded meter reads, card reads, customer call-in reads, work order reads, readings from other government entities and estimated reads.
Reviews reports to identify any questionable reads.
Takes appropriate action to verify reads by issuing a work order, investigating account history, contacting other governmental entities.
Monitors billing process to ensure integrity of bills and to maintain daily billing schedule.
Preparing accounts for billing may include converting reads from gallons to cubic feet, hand calculating bills for large consumers, addressing meter changes or meter dial problems.
Provides special handling for large user accounts by maintaining a calendar of large user monthly and quarterly billing schedule, preparing special bills, and sustaining personal contact.
Processes reports to verify accuracy of reads received from various sources.
Prioritizes work orders, scans work orders attaching them to appropriate customer accounts.
alerts all pertinent parties about required revisions, prepares and schedules follow up work orders, and completes work orders.
Work order completion includes using billing software to process work order, using multiple screens to do meter changes, termination or reactivating customer accounts, finalizing accounts, adding fees, troubleshooting accounts, interpreting field notes to determine further action, calculating and entering account adjustments.
Processes corrected billings.
Processes customer requested leak adjustments, pool adjustments, meter leak adjustments by researching and investigating accounts and determining customer's eligibility.
Calls customers, plumbers and other water utilities.
Composes correspondence and spreadsheets where needed.
Performs complicated calculations to determine adjustment needed.
Communicates with field staff to resolve issues.
Researches and investigates records and files to provide requested information utilizing billing software, spreadsheet applications, scanned documents and hardcopy files.
Minimum Qualifications and Requirements Equivalent to high school diploma; three (3) years office experience including billing procedures or bookkeeping, one (1) year customer problem resolution experience and one (1) year experience with Microsoft Excel and Word.
- OR alternative, equivalent evidence of the Minimum Class Requirements.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Kettering, OH Kettering, OH Full-time Full-time $41,204.
80 - $48,380.
80 a year $41,204.
80 - $48,380.
80 a year 14 hours ago 14 hours ago 14 hours ago Position Overview Full performance level in the billing field requiring considerable knowledge of billing procedures in water/sewer areas; under general supervision, prepares billing and back up data and responds to customers' questions; interacts with multiple sources to resolve complex problems connected to billings.
Performs rank 1 and 2 duties 60% of time and must also perform rank 3, 4 and 5duties.
Summary of Job Duties Investigates, identifies and corrects account billing issues utilizing billing software, historical records, discussion with other divisions, customers or governmental entities.
Corrections often include thorough account analysis utilizing multiple billing software screens to identify extent and nature of problem, evaluating and determining the appropriate solution to the problem, processing all appropriate paperwork including work orders preparation, billing system corrections, and composing customer correspondence.
Difficult corrections may be explained to customer either in person or via telephone.
Spreadsheets are prepared to help document and explain complicated corrections.
Prepares customer accounts for water and sewer billing utilizing computer-uploaded meter reads, card reads, customer call-in reads, work order reads, readings from other government entities and estimated reads.
Reviews reports to identify any questionable reads.
Takes appropriate action to verify reads by issuing a work order, investigating account history, contacting other governmental entities.
Monitors billing process to ensure integrity of bills and to maintain daily billing schedule.
Preparing accounts for billing may include converting reads from gallons to cubic feet, hand calculating bills for large consumers, addressing meter changes or meter dial problems.
Provides special handling for large user accounts by maintaining a calendar of large user monthly and quarterly billing schedule, preparing special bills, and sustaining personal contact.
Processes reports to verify accuracy of reads received from various sources.
Prioritizes work orders, scans work orders attaching them to appropriate customer accounts.
alerts all pertinent parties about required revisions, prepares and schedules follow up work orders, and completes work orders.
Work order completion includes using billing software to process work order, using multiple screens to do meter changes, termination or reactivating customer accounts, finalizing accounts, adding fees, troubleshooting accounts, interpreting field notes to determine further action, calculating and entering account adjustments.
Processes corrected billings.
Processes customer requested leak adjustments, pool adjustments, meter leak adjustments by researching and investigating accounts and determining customer's eligibility.
Calls customers, plumbers and other water utilities.
Composes correspondence and spreadsheets where needed.
Performs complicated calculations to determine adjustment needed.
Communicates with field staff to resolve issues.
Researches and investigates records and files to provide requested information utilizing billing software, spreadsheet applications, scanned documents and hardcopy files.
Minimum Qualifications and Requirements Equivalent to high school diploma; three (3) years office experience including billing procedures or bookkeeping, one (1) year customer problem resolution experience and one (1) year experience with Microsoft Excel and Word.
- OR alternative, equivalent evidence of the Minimum Class Requirements.
Estimated Salary: $20 to $28 per hour based on qualifications.
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