Customer Service
Position: Customer Relations Coordinator
Department: Sales
Reports to: Vice President of Sales and Marketing
Position
Summary:
Responsible for the day to day working relationship between customer base and plant operations.
Primary Duties:
Sets the plan for operations in terms of customer needs and timing.
Provide the plant with information and lead times required to effectively run operations while meeting customer requirements.
Ensure 100% customer satisfaction and high levels of on time delivery
Review and process all incoming orders and communicate to other department areas as appropriate.
Coordinate customer requests with the appropriate internal departments
Work with the organization to achieve 95% or better On Time Delivery
Qualifications:
Associates Degree in Business or equitable experience
Excellent oral and written communication skills and ability to interact with varying disciplines
High level of analytical ability
Detail Oriented a Must
Ability to multi-task and work under pressure with strict deadlines
Proficient in Microsoft Office Applications
Work with Minimal Supervision
FLSA: Salaried, Exempt ($30,000 to $35,000 annually) depended on experienceEstimated Salary: $20 to $28 per hour based on qualifications.
Department: Sales
Reports to: Vice President of Sales and Marketing
Position
Summary:
Responsible for the day to day working relationship between customer base and plant operations.
Primary Duties:
Sets the plan for operations in terms of customer needs and timing.
Provide the plant with information and lead times required to effectively run operations while meeting customer requirements.
Ensure 100% customer satisfaction and high levels of on time delivery
Review and process all incoming orders and communicate to other department areas as appropriate.
Coordinate customer requests with the appropriate internal departments
Work with the organization to achieve 95% or better On Time Delivery
Qualifications:
Associates Degree in Business or equitable experience
Excellent oral and written communication skills and ability to interact with varying disciplines
High level of analytical ability
Detail Oriented a Must
Ability to multi-task and work under pressure with strict deadlines
Proficient in Microsoft Office Applications
Work with Minimal Supervision
FLSA: Salaried, Exempt ($30,000 to $35,000 annually) depended on experienceEstimated Salary: $20 to $28 per hour based on qualifications.
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